Kat Francis respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, engage with our services, make an enquiry, purchase a program or otherwise interact with us online.
1. Who we are
This website is operated by Kat Francis. For the purposes of Australian privacy law, Kat Francis is responsible for handling your personal information in accordance with this Privacy Policy and applicable privacy legislation.
2. Information we collect
Depending on how you interact with us, we may collect information including:
We only collect information that is reasonably necessary for us to provide our services, operate our business and communicate with you.
3. How we collect information
We may collect personal information when you:
We may also receive information from third-party services that you use to interact with us, where permitted by law.
4. How we use your information
We may use your personal information to:
We will not use your personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law.
5. Marketing communications
If you subscribe to our email list, we may send you newsletters, resources, updates, offers and information about our services. You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly. Even if you opt out of marketing communications, we may still contact you where necessary in relation to a service, transaction, booking or other legitimate business matter.
6. Sharing your information
We may use trusted third-party service providers to help us operate our business and deliver our services.
These may include providers used for:
These providers may process personal information on our behalf and are expected to handle that information appropriately. We do not sell your personal information. We may also disclose information where required or authorised by law, or where reasonably necessary to protect our rights, property or safety.
7. Overseas disclosure
Some of the third-party services we use may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure that your information is handled appropriately and in accordance with applicable privacy obligations.
8. Cookies and similar technologies
Our website may use cookies and similar technologies to make the website function properly, understand how visitors use the website and improve your experience. Cookies are small text files stored on your device when you visit a website.
We may use cookies for purposes such as:
Some cookies may be placed by third-party services that operate on our website. You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of the website function. By continuing to use our website, you consent to the use of cookies and similar technologies as described in this Privacy Policy, where consent is required by applicable law.
9. Analytics
We may use analytics services to understand how visitors interact with our website, including which pages are visited and how people navigate the site. This information helps us understand website performance and improve our content and services. Analytics providers may use cookies or similar technologies to collect information about website usage.
10. Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee the absolute security of information transmitted to us online.
11. How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records or comply with our legal obligations. When information is no longer required, we take reasonable steps to securely delete or de-identify it.
12. Accessing or correcting your information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date. To make a request, please contact us using the details below. We may need to verify your identity before providing access to or changing personal information.
13. Privacy concerns and complaints
If you have a question, concern or complaint about how we have handled your personal information, please contact us. We will review your concern and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations. The updated version will be published on this page with the revised date.
1. Who we are
This website is operated by Kat Francis. For the purposes of Australian privacy law, Kat Francis is responsible for handling your personal information in accordance with this Privacy Policy and applicable privacy legislation.
2. Information we collect
Depending on how you interact with us, we may collect information including:
- your name and contact details;
- your email address and phone number;
- information you provide when making an enquiry or booking a call;
- information relating to your coaching or professional development goals where you choose to provide it;
- payment and transaction information when you purchase our services or programs;
- information you provide when completing forms, surveys, assessments or applications;
- information contained in communications between you and Coach Kat; and
- technical information about how you use our website, including your IP address, browser type, device information and pages you visit.
We only collect information that is reasonably necessary for us to provide our services, operate our business and communicate with you.
3. How we collect information
We may collect personal information when you:
- submit a form through our website;
- book a call or coaching session;
- purchase a service or program;
- subscribe to our email communications;
- download a resource or lead magnet;
- participate in a survey, assessment or other activity;
- contact us by email or through social media; or
- browse and interact with our website.
We may also receive information from third-party services that you use to interact with us, where permitted by law.
4. How we use your information
We may use your personal information to:
- respond to enquiries;
- provide coaching, programs, workshops and other services;
- process payments and manage transactions;
- schedule appointments and sessions;
- send information, resources and communications you have requested;
- send marketing communications where you have consented or where otherwise permitted by law;
- improve our website, services and customer experience;
- understand how people use our website;
- administer our business and maintain appropriate records; and
- comply with our legal and regulatory obligations.
We will not use your personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law.
5. Marketing communications
If you subscribe to our email list, we may send you newsletters, resources, updates, offers and information about our services. You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly. Even if you opt out of marketing communications, we may still contact you where necessary in relation to a service, transaction, booking or other legitimate business matter.
6. Sharing your information
We may use trusted third-party service providers to help us operate our business and deliver our services.
These may include providers used for:
- website hosting and management;
- email marketing and communications;
- appointment scheduling;
- payment processing;
- online forms and assessments;
- analytics and website performance;
- customer relationship management; and
- online coaching or communication services.
These providers may process personal information on our behalf and are expected to handle that information appropriately. We do not sell your personal information. We may also disclose information where required or authorised by law, or where reasonably necessary to protect our rights, property or safety.
7. Overseas disclosure
Some of the third-party services we use may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure that your information is handled appropriately and in accordance with applicable privacy obligations.
8. Cookies and similar technologies
Our website may use cookies and similar technologies to make the website function properly, understand how visitors use the website and improve your experience. Cookies are small text files stored on your device when you visit a website.
We may use cookies for purposes such as:
- remembering preferences;
- enabling website functionality;
- understanding website traffic and usage;
- measuring the effectiveness of our marketing;
- improving website performance; and
- supporting advertising or remarketing activities, where applicable.
Some cookies may be placed by third-party services that operate on our website. You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of the website function. By continuing to use our website, you consent to the use of cookies and similar technologies as described in this Privacy Policy, where consent is required by applicable law.
9. Analytics
We may use analytics services to understand how visitors interact with our website, including which pages are visited and how people navigate the site. This information helps us understand website performance and improve our content and services. Analytics providers may use cookies or similar technologies to collect information about website usage.
10. Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee the absolute security of information transmitted to us online.
11. How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records or comply with our legal obligations. When information is no longer required, we take reasonable steps to securely delete or de-identify it.
12. Accessing or correcting your information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date. To make a request, please contact us using the details below. We may need to verify your identity before providing access to or changing personal information.
13. Privacy concerns and complaints
If you have a question, concern or complaint about how we have handled your personal information, please contact us. We will review your concern and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations. The updated version will be published on this page with the revised date.
Last updated: August 2026
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