These Terms & Conditions apply to your use of the Kat Francis website and to any services, programs, coaching, resources or other products you purchase or access through Kat Francis. By using this website or purchasing or participating in any Kat Francis service or program, you agree to these Terms & Conditions.
1. About Kat Francis
Kat Francis provides leadership coaching, career coaching, professional development, workshops, programs and related educational resources. Our services are designed to support personal and professional development. They are not a substitute for professional legal, financial, medical, psychological or other specialist advice.
2. Using this website
You may use this website for lawful purposes only.
You must not:
We may update, change, suspend or withdraw any part of the website at any time.
3. Coaching and professional development services
Coaching is a collaborative process and outcomes vary between individuals.
Kat Francis does not guarantee any particular personal, professional, financial, career or business outcome from coaching or participation in any program.
You remain responsible for your own decisions, actions and results.
Information, frameworks, exercises, questions, recommendations and resources provided through coaching or programs are intended for educational and professional development purposes only.
They should not be considered:
Where you require specialist advice, you should seek advice from an appropriately qualified professional.
4. No guarantee of results
We make no guarantee regarding the results you may achieve through using our services, programs or resources. Any examples, testimonials or references to outcomes achieved by previous clients are examples only and should not be understood as a promise or representation that you will achieve the same or similar results. Your results depend on a range of factors, including your circumstances, decisions, actions and level of participation.
5. Confidentiality
Kat Francis respects the confidentiality of information shared during coaching and related services. However, confidentiality is subject to any legal obligations that may require information to be disclosed. Where group coaching, workshops or group programs are involved, we ask all participants to respect the privacy and confidentiality of other participants. We cannot guarantee that another participant will maintain confidentiality, so you should use your own discretion when deciding what personal or commercially sensitive information to share in a group setting.
6. Bookings and payments
Where payment is required for a service or program, the applicable price will be displayed at the time of purchase or communicated to you before the service begins.
Unless otherwise stated:
We reserve the right to change our prices for future purchases. Any price change will not affect an order or service that you have already purchased, unless otherwise agreed.
7. Cancellations and rescheduling
Coaching sessions and appointments may be rescheduled subject to the cancellation and rescheduling terms communicated to you when you book. Where a specific cancellation or refund policy applies to a particular program or service, that policy will form part of these Terms & Conditions. If you need to cancel or reschedule, please contact Kat Francis as soon as reasonably possible.
8. Refunds
We comply with our obligations under the Australian Consumer Law, including any consumer guarantees that apply to our services. Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law where those rights cannot lawfully be excluded. Where a specific refund policy applies to a particular service or program, it will be communicated to you at the time of purchase.
9. Intellectual property
All content on this website and within Kat Francis programs and resources is owned by or licensed to Kat Francis unless otherwise stated.
This includes, but is not limited to:
You may use materials provided to you for your own personal or internal professional development. You must not reproduce, publish, distribute, sell, licence, modify, share or commercially exploit Kat Francis materials without prior written permission. You may not use Kat Francis frameworks, methodologies or materials to create or deliver a competing coaching, training or educational product without written consent.
10. Personal use of program materials
Where you receive access to a workbook, course, recording, template or other resource as part of a paid service or program, your access is personal to you unless we have agreed otherwise in writing. You must not share your login details or provide paid materials to people who have not purchased or otherwise been authorised to access them.
11. Testimonials and feedback
Where you voluntarily provide feedback or a testimonial about Kat Francis's services, we may use that feedback for marketing and promotional purposes, subject to any agreement we have made with you regarding its use. We will not knowingly attribute a testimonial to you in a way that is misleading or materially different from what you provided.
12. Third-party services and links
Our website and services may contain links to or integrations with third-party websites, platforms or services. These services are operated independently by third parties and are subject to their own terms and privacy policies. Kat Francis is not responsible for the content, security, availability or practices of third-party websites or services.
13. Website information
We aim to ensure that information on this website is accurate and up to date. However, we do not warrant that all information will always be complete, current or error-free. We may update or correct information at any time.
14. Limitation of liability
To the maximum extent permitted by law, Kat Francis is not liable for any loss or damage arising from your use of this website, participation in our services or reliance on information provided through our website, coaching or programs, except where such liability cannot lawfully be excluded. Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law, including your rights under the Australian Consumer Law.
15. Indemnity
To the extent permitted by law, you agree to indemnify Kat Francis against reasonable losses, liabilities, claims, costs or expenses arising from your unlawful use of the website, misuse of our intellectual property, or breach of these Terms & Conditions. This clause does not apply to the extent that the relevant loss or liability was caused by Kat Francis's own negligence, breach of law or other conduct for which liability cannot legally be excluded.
16. Privacy
Your use of this website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information and how cookies and similar technologies may be used.
17. Changes to these Terms
We may update these Terms & Conditions from time to time. The updated version will be published on this page and will apply from the date stated at the top of the document. Where a material change affects an existing purchase or service, we will take reasonable steps to notify affected customers where appropriate.
18. Australian law
These Terms & Conditions are governed by the laws of Victoria, Australia. Any dispute arising in connection with these Terms & Conditions will be subject to the applicable laws and courts of Victoria, Australia, subject to any rights you may have under the Australian Consumer Law.
1. About Kat Francis
Kat Francis provides leadership coaching, career coaching, professional development, workshops, programs and related educational resources. Our services are designed to support personal and professional development. They are not a substitute for professional legal, financial, medical, psychological or other specialist advice.
2. Using this website
You may use this website for lawful purposes only.
You must not:
- use the website in a way that breaches any applicable law;
- attempt to gain unauthorised access to the website or its systems;
- copy, reproduce or distribute website content without permission;
- use our content for commercial purposes without our written consent; or
- interfere with the operation or security of the website.
We may update, change, suspend or withdraw any part of the website at any time.
3. Coaching and professional development services
Coaching is a collaborative process and outcomes vary between individuals.
Kat Francis does not guarantee any particular personal, professional, financial, career or business outcome from coaching or participation in any program.
You remain responsible for your own decisions, actions and results.
Information, frameworks, exercises, questions, recommendations and resources provided through coaching or programs are intended for educational and professional development purposes only.
They should not be considered:
- medical or psychological advice;
- legal advice;
- financial or investment advice;
- employment or industrial relations advice; or
- any other form of specialist professional advice.
Where you require specialist advice, you should seek advice from an appropriately qualified professional.
4. No guarantee of results
We make no guarantee regarding the results you may achieve through using our services, programs or resources. Any examples, testimonials or references to outcomes achieved by previous clients are examples only and should not be understood as a promise or representation that you will achieve the same or similar results. Your results depend on a range of factors, including your circumstances, decisions, actions and level of participation.
5. Confidentiality
Kat Francis respects the confidentiality of information shared during coaching and related services. However, confidentiality is subject to any legal obligations that may require information to be disclosed. Where group coaching, workshops or group programs are involved, we ask all participants to respect the privacy and confidentiality of other participants. We cannot guarantee that another participant will maintain confidentiality, so you should use your own discretion when deciding what personal or commercially sensitive information to share in a group setting.
6. Bookings and payments
Where payment is required for a service or program, the applicable price will be displayed at the time of purchase or communicated to you before the service begins.
Unless otherwise stated:
- prices are in Australian dollars;
- GST will be charged where applicable;
- payment is required according to the payment terms provided at the time of purchase; and
- access to a paid service or program may be conditional on payment being received.
We reserve the right to change our prices for future purchases. Any price change will not affect an order or service that you have already purchased, unless otherwise agreed.
7. Cancellations and rescheduling
Coaching sessions and appointments may be rescheduled subject to the cancellation and rescheduling terms communicated to you when you book. Where a specific cancellation or refund policy applies to a particular program or service, that policy will form part of these Terms & Conditions. If you need to cancel or reschedule, please contact Kat Francis as soon as reasonably possible.
8. Refunds
We comply with our obligations under the Australian Consumer Law, including any consumer guarantees that apply to our services. Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law where those rights cannot lawfully be excluded. Where a specific refund policy applies to a particular service or program, it will be communicated to you at the time of purchase.
9. Intellectual property
All content on this website and within Kat Francis programs and resources is owned by or licensed to Kat Francis unless otherwise stated.
This includes, but is not limited to:
- frameworks and methodologies;
- written content;
- workbooks and worksheets;
- exercises;
- videos and recordings;
- presentations;
- graphics and designs;
- templates;
- downloads; and
- the Kat Francis brand and associated intellectual property.
You may use materials provided to you for your own personal or internal professional development. You must not reproduce, publish, distribute, sell, licence, modify, share or commercially exploit Kat Francis materials without prior written permission. You may not use Kat Francis frameworks, methodologies or materials to create or deliver a competing coaching, training or educational product without written consent.
10. Personal use of program materials
Where you receive access to a workbook, course, recording, template or other resource as part of a paid service or program, your access is personal to you unless we have agreed otherwise in writing. You must not share your login details or provide paid materials to people who have not purchased or otherwise been authorised to access them.
11. Testimonials and feedback
Where you voluntarily provide feedback or a testimonial about Kat Francis's services, we may use that feedback for marketing and promotional purposes, subject to any agreement we have made with you regarding its use. We will not knowingly attribute a testimonial to you in a way that is misleading or materially different from what you provided.
12. Third-party services and links
Our website and services may contain links to or integrations with third-party websites, platforms or services. These services are operated independently by third parties and are subject to their own terms and privacy policies. Kat Francis is not responsible for the content, security, availability or practices of third-party websites or services.
13. Website information
We aim to ensure that information on this website is accurate and up to date. However, we do not warrant that all information will always be complete, current or error-free. We may update or correct information at any time.
14. Limitation of liability
To the maximum extent permitted by law, Kat Francis is not liable for any loss or damage arising from your use of this website, participation in our services or reliance on information provided through our website, coaching or programs, except where such liability cannot lawfully be excluded. Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law, including your rights under the Australian Consumer Law.
15. Indemnity
To the extent permitted by law, you agree to indemnify Kat Francis against reasonable losses, liabilities, claims, costs or expenses arising from your unlawful use of the website, misuse of our intellectual property, or breach of these Terms & Conditions. This clause does not apply to the extent that the relevant loss or liability was caused by Kat Francis's own negligence, breach of law or other conduct for which liability cannot legally be excluded.
16. Privacy
Your use of this website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information and how cookies and similar technologies may be used.
17. Changes to these Terms
We may update these Terms & Conditions from time to time. The updated version will be published on this page and will apply from the date stated at the top of the document. Where a material change affects an existing purchase or service, we will take reasonable steps to notify affected customers where appropriate.
18. Australian law
These Terms & Conditions are governed by the laws of Victoria, Australia. Any dispute arising in connection with these Terms & Conditions will be subject to the applicable laws and courts of Victoria, Australia, subject to any rights you may have under the Australian Consumer Law.
Last updated: August 2026
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